Customer Perceived Value Research Paper
Manoj Edward, Sunil Sahadev, (2011) “Role of switching costs in the service quality, perceived value, customer satisfaction and customer retention linkage”, Asia Pacific Journal of Marketing and Logistics, Vol. 23 Iss: 3, pp.327 – 345

Hsin Hsin Chang, Hsin-Wei Wang, (2011) “The moderating effect of customer perceived value on online shopping behaviour”, Online Information Review, Vol. 35 Iss: 3, pp.333 – 359

Kisang Ryu, Hye-Rin Lee, Woo Gon Kim, (2012) “The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions”, International Journal of Contemporary Hospitality Management, Vol. 24 Iss: 2, pp.200 – 223

Juan Carlos Fandos Roig, Javier Sanchez Garcia, Miguel Angel Moliner Tena, Jaume Llorens Monzonis, (2006) “Customer perceived value in banking services”, International Journal of Bank Marketing, Vol. 24 Iss: 5, pp.266 – 283

Jozée Lapierre, (2000) “Customer-perceived value in industrial contexts”, Journal of Business & Industrial Marketing, Vol. 15 Iss: 2/3, pp.122 – 145

Kristina Heinonen, (2004) “Reconceptualizing customer perceived value: the value of time and place”, Managing Service Quality, Vol. 14 Iss: 2/3, pp.205 – 215

Gordon H.G. McDougall, Terrence Levesque, (2000) “Customer satisfaction with services: putting perceived value into the equation”, Journal of Services Marketing, Vol. 14 Iss: 5, pp.392 – 410

Chung-Yu Wang, Li-Wei Wu, (2012) “Customer loyalty and the role of relationship length”, Managing Service Quality, Vol. 22 Iss: 1, pp.58 – 74

John T. Bowen, Shiang-Lih Chen, (2001) “The relationship between customer loyalty and customer satisfaction”, International Journal of Contemporary Hospitality Management, Vol. 13 Iss: 5, pp.213 – 217

Andreas Eggert, Wolfgang Ulaga, (2002) “Customer perceived value: a substitute for satisfaction in business markets?”, Journal of Business & Industrial Marketing, Vol. 17 Iss: 2/3, pp.107 – 118

Sriram Dorai, Sanjeev Varshney, (2012) “A multistage behavioural and temporal analysis of CPV in RM”, Journal of Business & Industrial Marketing, Vol. 27 Iss: 5, pp.403 – 411
Chung-Yu Wang, Li-Wei Wu, (2012) “Customer loyalty and the role of relationship length”, Managing Service Quality, Vol. 22 Iss: 1, pp.58 – 74

Donna Gill, Brett Byslma, Robyn Ouschan, (2007) “Customer perceived value in a cellar door visit: the impact on behavioural intentions”, International Journal of Wine Business Research, Vol. 19 Iss: 4, pp.257 – 275

Thomas Mayr, Andreas H. Zins, (2012) “Extensions on the conceptualization of customer perceived value: insights from the airline industry”, International Journal of Culture, Tourism and Hospitality Research, Vol. 6 Iss: 4, pp.356 – 376

Chien-Hsin Lin, Peter J. Sher, Hsin-Yu Shih, (2005) “Past progress and future directions in conceptualizing customer perceived value”, International Journal of Service Industry Management, Vol. 16 Iss: 4, pp.318 – 336

Po-Tsang Chen, Hsin-Hui Hu, (2010) “How determinant attributes of service quality influence customer-perceived value: An empirical investigation of the Australian coffee outlet industry”, International Journal of Contemporary Hospitality Management, Vol. 22 Iss: 4, pp.535 – 551

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