Beberapa Paper Untuk Penelitian Kualitas Pelayanan Sektor Perbankan (diupdate berkala)

analysist

Tahun 2011 ke atas

Aayushi Gupta, Santosh Dev, (2012) “Client satisfaction in Indian banks: an empirical study”, Management Research Review, Vol. 35 Iss: 7, pp.617 – 636

Firdaus Abdullah, Rosita Suhaimi, Gluma Saban, Jamil Hamali, (2011) “Bank Service Quality (BSQ) Index: An indicator of service performance”, International Journal of Quality & Reliability Management, Vol. 28 Iss: 5, pp.542 – 555

Hameedah Sayani, Hela Miniaoui, (2013) “Determinants of bank selection in the United Arab Emirates”, International Journal of Bank Marketing, Vol. 31 Iss: 3, pp.206 – 228

Jaya Sangeetha, S. Mahalingam, (2011) “Service quality models in banking: a review”, International Journal of Islamic and Middle Eastern Finance and Management, Vol. 4 Iss: 1, pp.83 – 103

Keith Walley, Paul Custance, Ruxin Zhang, (2012) “Service quality in the language training market in China”, Marketing Intelligence & Planning, Vol. 30 Iss: 4, pp.477 – 491

Gita Gayatri, Janet Chew, (2013) “How do Muslim consumers perceive service quality?”, Asia Pacific Journal of Marketing and Logistics, Vol. 25 Iss: 3, pp.472 – 490

Manshor Amat Taap, Siong Choy Chong, Mukesh Kumar, Tat Kee Fong, (2011) “Measuring service quality of conventional and Islamic banks: a comparative analysis”, International Journal of Quality & Reliability Management, Vol. 28 Iss: 8, pp.822 – 840

Rasoul Amirzadeh, Mohammad Reza Shoorvarzy, (2013) “Prioritizing service quality factors in Iranian Islamic banking using a fuzzy approach”, International Journal of Islamic and Middle Eastern Finance and Management, Vol. 6 Iss: 1, pp.64 – 78

Riadh Ladhari, Ines Ladhari, Miguel Morales, (2011) “Bank service quality: comparing Canadian and Tunisian customer perceptions”, International Journal of Bank Marketing, Vol. 29 Iss: 3, pp.224 – 246

 

Tahun 2001 – 2010

Abdullah H. Aldlaigan, Francis A. Buttle, (2002) “SYSTRA-SQ: a new measure of bank service quality”, International Journal of Service Industry Management, Vol. 13 Iss: 4, pp.362 – 381

Benjamin Osayawe Ehigie, (2006) “Correlates of customer loyalty to their bank: a case study in Nigeria”, International Journal of Bank Marketing, Vol. 24 Iss: 7, pp.494 – 508

Eugenia Petridou, Charalambos Spathis, Niki Glaveli, Chris Liassides, (2007) “Bank service quality: empirical evidence from Greek and Bulgarian retail customers”, International Journal of Quality & Reliability Management, Vol. 24 Iss: 6, pp.568 – 585

Evangelos Tsoukatos, Evmorfia Mastrojianni, (2010) “Key determinants of service quality in retail banking”, EuroMed Journal of Business, Vol. 5 Iss: 1, pp.85 – 100

Kamilia Bahia, Jacques Nantel, (2000) “A reliable and valid measurement scale for the perceived service quality of banks”, International Journal of Bank Marketing, Vol. 18 Iss: 2, pp.84 – 91

Karin Newman, (2001) “Interrogating SERVQUAL: a critical assessment of service quality measurement in a high street retail bank”, International Journal of Bank Marketing, Vol. 19 Iss: 3, pp.126 – 139

Mohammed Hossain, Shirley Leo, (2009) “Customer perception on service quality in retail banking in Middle East: the case of Qatar”, International Journal of Islamic and Middle Eastern Finance and Management, Vol. 2 Iss: 4, pp.338 – 350

Michel Rod, Nicholas J. Ashill, Jinyi Shao, Janet Carruthers, (2009) “An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study”, Marketing Intelligence & Planning, Vol. 27 Iss: 1, pp.103 – 126

Niki Glaveli, Eugenia Petridou, Chris Liassides, Charalambos Spathis, (2006) “Bank service quality: evidence from five Balkan countries”, Managing Service Quality, Vol. 16 Iss: 4, pp.380 – 394

Ugur Yavas, Martin Benkenstein, (2007) “Service quality assessment: a comparison of Turkish and German bank customers”, Cross Cultural Management: An International Journal, Vol. 14 Iss: 2, pp.161 – 168

Xin Guo, Angus Duff, Mario Hair, (2008) “Service quality measurement in the Chinese corporate banking market”, International Journal of Bank Marketing, Vol. 26 Iss: 5, pp.305 – 327

Yu-Jia Hu, Yi-Feng Yang, Majidul Islam, (2010) “Leadership behavior, satisfaction, and the balanced scorecard approach: An empirical investigation of the manager-employee relationship at retail institutions in Taiwan”, International Journal of Commerce and Management, Vol. 20 Iss: 4, pp.339 – 356

 

Leave a Reply

Your email address will not be published. Required fields are marked *

Silahkan jawab Pertanyaan *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

You might also likeclose