PERIODE 2010 – 2014 Akroush, Mamoun N; Abu-ElSamen, Amjad A; Samawi, Ghazi A; Odetallah, Abdelhadi L. Internal marketing and service quality in restaurants. Marketing Intelligence & Planning31.4 (2013): 304-336. Chou, Cheng-Kai; Wu, Po-Hsuan; Huang, Ching-Yuan. Service Climate, Service Convenience, Service…